Last Updated 20th May 2020

Here to help, we're in this together

We are here to help during these difficult times. As we a small family run business we are still able to be operational working from home, we have stock of all items that are on our website and our couriers are delivering. Please get in touch if we can help at all with reusable nappies, wipes or advice on switching to cloth nappies, we can help. 

We understand that there is a shortage of nappies and baby wipes on the shelves at the moment, due to panic buying, and want to make it as easy as possible to switch to reusables, whether this be full time or part time. Please get in touch via the Contact section if you have any questions or would like to speak to someone about making the switch, it all starts with one nappy.

In terms of dispatching goods, Project Eco are following all Public Health England guidelines around hand washing and social distancing, hygiene is our number one priority.

 

Our delivery partners, Hermes, have released the below update due to the COVID-19 outbreak; 

 

Public Health England has advised that people receiving parcels are not at increased risk of contracting the virus as it doesn’t survive long on non-metallic surfaces.

There is currently no impact on our parcel delivery services but you will see some differences in how your courier will go about delivering your parcel from now on as we reduce physical contact.

There’s a lot that is still unknown about the Coronavirus but we know it’s best to minimise physical contact to stop the virus spreading. Because of this, we’re encouraging all of our customers to choose their preferred safe place for deliveries by following the Track & Divert link in the parcel notifications we send.

If a safe place hasn’t been chosen but there is somewhere safe to deliver the parcel, we’ll leave it there, even if there’s someone in the property – we’ll take a photo which will be included in the delivery notification email.

 

If no safe place is available or a signature is required, we’ll knock on the door and step aside making sure the parcel is delivered safely. For those parcels requiring a signature, couriers have temporarily been given approval to confirm receipt on behalf of a customer; but only when that customer has answered the door and given them permission to do so. This has been put in place to minimise contact. If there is no answer, the parcel will be returned to our depot and we will re-attempt delivery 3 times.

As a preventative measure, we will not be handing over our hand-held devices to customers to capture signatures.

 

We’re encouraging our couriers to follow all government guidelines and take extra precautions by frequently wiping down regularly touched items such as handheld devices, mobile phones, handles and steering wheels.

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